UK Tax Refunds
Value Added Tax (VAT) refunds can be given to customers outside the European Community & Channel Islands, either by visiting our shop or by mail order, please call for details or see our website. All orders out with European community will automatically have UK Tax deducted. Please also note that some countries may or may not charge import duty or tax on delivery on random inspections since 9/11.
Returns Policy / Complaints
We will happily alter exchange or refund unsatisfactory goods. Once the goods have been sent back and must be unused or unworn if faulty please contact us first +44 (0)1277 356969 to obtain provisional approval and details of how to pack and return the goods. (Customers are responsible for postage, insurance & proof of delivery of return goods to Nicholsons Highland Supplies). If you have paid for a hire outfit and any piece of your highland wear is incorrect or ill fitting please contact us immediately on +44 (0)1277 356969 and we will replace the item for you.
How to Order
Call us anytime between 10:00 and 17:00 GMT to give your order personally to a highland wear expert or if you have any questions on our shop number 01277 356969 or overseas +44(0)1277 356969 Mobile: Michael 07789035182.
Email us anytime, 24 hours a day at [email protected].
We have a safe secure server for credit card details.
All kilt hire forms will need to be completed by the person who will be responsible for the return of the hire outfit, two forms of identification will be required as proof of address at our shop location. We do not send out hire outfits they will always need to be collected .A deposit will also be required per outfit hired and will be returned once each outfit has been returned in good condition. Any items damaged or lost will need to be paid for in full at retail price. The customer wearing the kilt outfit does at their own risk and is responsible to ensure wear and travel arrangement is permitted by authorities. Nicholsons Highland Supplies are not responsible for any harm or damage caused by wearing our hire outfits eg..kilt pins etc.
Delivery: Domestic and international shipments are all fully insured
Stock Service goods delivery within 1-3 working days:
IF GOODS ARE OUT OF STOCK we will advise you.
NOTE: On made to order goods delivery can vary from 3 to 10 weeks we will advise delivery times. We can also arrange courtesy loan kilts or full hires if required, details on request.
Sometimes minor adjustments are required if you call customer service we can advise how to fix or adjust (sometimes they can easily be fixed by customers themselves). We can email a simple alteration guide which will guide you through the process of minor kilt alterations or, alternatively if you have any trouble with this you can pass the guide on to a good seamstress who should be able to carry out this process for you with minimal effort. Goods can be returned to us and we will adjust. We advise customers to pick up the hire outfit at least one day prior to try on and ensure it all fits well.
If customers need kilt, refitted i.e. if they lose or put on weight in years to come we can alter accordingly as long as the kilt was originally purchased from Nicholsons Highland Supplies. (We will be pleased to give a quote.)
Stock items, faulty goods, if bought for a present or if wrong size of product we will replace or give refund within 30 days; you must have your receipt for proof of purchase. NOTE: Most of our goods will last for many years.
Made to Order Goods
e.g. kilts, trousers, jackets. These items are made to your sizes sometimes we may have to have a fit on or two to adjust to get to fit you correctly. This is all part of our service.
International Shipments Customers must pay all postage charges and goods are fully insured in transit.
You may track all parcels worldwide please contact us for details via [email protected].
How to Cancel an Order
You must contact us urgently. STOCK ITEMS can be cancelled any time before we despatch. If we have sent them out you can return non worn goods with receipt & goods still with all their packaging and we will give full refund of goods (But no refund on postage). You must contact us immediately if you wish to cancel MADE TO ORDER GOODS e.g. kilts, trousers, skirts, waistcoats, jackets. We will give a full refund if the cloth has not been dispatched; However once the cloth has been sent the process of making your goods has begun and you would lose your deposit.
We accept all credit and debit cards American Express, Visa, Mastercard, Maestro Debit, Delta, Switch via our payment partner Nochex.